Digital Commerce & Customer Experience

B2c Commerce

Build deeper brand relationships with your core audience

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Apexon delivers customer success in B2C Commerce for merchants in Fashion, Health, Luxury, Food & Grocery, and Travel & Hospitality

the challenge

Understanding consumer needs & providing differentiated customer experiences

B2C commerce presents a huge opportunity — and a unique set of challenges for Retail, CPG and Hospitality businesses. The most notable is the sheer volume of customers to be serviced and the expectation for personalized experiences. This requires a deep understanding of customer needs and preferences, which can be difficult to gather and manage at scale.

Merchants must also provide secure, fast, and reliable online shopping experiences. This requires the implementation of strong security protocols and a highly reliable eCommerce platform that can handle high volumes of transactions. Lastly, businesses must be equipped to quickly align to rapidly changing customer behavior and concerns.

Creates and deploys B2C customer experience solutions

What we do

Exceptional digital experiences based on consumer needs & expectations

Apexon creates and deploys B2C customer experience solutions that allow businesses to reach, connect, engage and convert their target audiences into customers. Our agile and customized solutions provide the foundation for growth, and our customer analytics capabilities offer actionable insights for continuous improvement.

Our Offerings

END-TO-END B2c COMMERCE services

Our B2C Commerce services include:

Fully customized commerce platform implementation

Migration and upgrades of existing platforms

Advanced search and recommendation solutions

Comprehensive eCommerce integration

Advanced commerce and experience analytics

Seamless integration with enterprise systems, e.g., ERP, OMS, CRM, Marketing Automation

Commerce experiences powered by cutting edge technology and modern ecommerce platforms

Omnichannel and mobile commerce solutions

THE OUTCOMES WE DELIVER

MAXIMIZE B2C BUSINESS GROWTH

Apexon’s B2C commerce solutions deliver significant business advantages:

Faster Launch with Less Risk

Platform selection and implementation
B2C Commerce solution deployment in weeks
Frictionless and engaging digital commerce capabilities
Launch with confidence with a complimentary warranty

Higher digital traffic & conversion rates

Intelligent analytics help adapt to changing customer behaviors and needs

Increased Online Revenue

Solve B2C commerce complexity
Optimize daily B2C functions
Empower sales teams
Enable more digital channels
Maximize conversion rates

More Engaged Customers

UX audit and best-in-class UX design
Personalized B2C commerce experiences with user customization and recommendations
Enhance customer retention and loyalty
Increased subscription renewals

Optimized Support Costs

Proven support methodology and global delivery model
Skilled resources available on demand
Seamless collaboration with vendor product & support teams

Our methodology

Reveal
how we do it

Key Partnerships

Apexon is one of the fastest-growing partners in the Salesforce ecosystem. Its solutions help organizations create amazing end-to-end experiences with a single, integrated platform for Marketing, Sales, Service, Commerce and Operations.

LEARN MORE

In some cases, B2C merchants need access to B2B capabilities. So, in addition to our expertise with the leading B2C commerce platforms, Apexon is also has extensive expertise with Optimizely (Episerver) B2B Commerce Cloud. Optimizely is purpose-built for the specific demands of B2B commerce.

Apexon is a leading Adobe Magento Commerce partner. We offer Magento solutions including a fully hosted and managed service model, created with merchandisers and marketers in mind. The Magento platform is flexible, easy to manage and use, and loaded with all the advanced features and functionality you need to sell more online.

Apexon has over 15 Years of Oracle Commerce experience. We recently extended our capabilities to Oracle’s newest eCommerce platform solution, Oracle Commerce Cloud, making us a preferred partner.

Why Apexon

As experts in digital commerce and experience platforms, Apexon’s teams design and implement omni-channel solutions that drive customer engagement and business growth for leading B2C merchants worldwide.

We design, deliver and fine-tune effective customer experiences from strategy and customer journey mapping through experience design, engineering and optimization.

Specialization in enterprise ecommerce implementations of Salesforce Commerce Cloud, Oracle Commerce, Optimizely Episerver and Magento

100% successful customer delivery

6,000+ digital experts

Around the clock support via 11 global delivery centers

customer testimonials

“Apexon was an excellent business partner in our ecommerce web and mobile platform.”

John Kirk CIO, The Vitamin Shoppe