Digital Commerce & Customer Experience

B2b Commerce

Simplify the complexity of the B2B buying process

Talk to us

Apexon delivers customer success in B2B Commerce for manufacturers, distributors, and wholesalers

the challenge

MANAGING THE COMPLEXITY OF B2B COMMERCE IN A B2C-LIKE CUSTOMER EXPERIENCE

B2B is a more complex form of eCommerce that typically involves larger transactions, longer-term relationships, and much higher stakes. Success requires mastery of larger product catalogs, more complex organizational structures, a wider ranges of payment methods, and customized workflows and data exchange. Despite these complexities, B2B buyers expect a personalized and frictionless shopping experience, akin to what they enjoy as consumers.

B2B merchants need the right commerce platform and partner to meet the high demands of their B2B buyers.

B2B commerce technology and customer experience solutions

What we do

ENHANCE THE B2B CUSTOMER EXPERIENCE THROUGH INNOVATIVE DIGITAL SOLUTIONS

Apexon provides state-of the art technology and customer experience solutions to allow you to serve your B2B customers more effectively.

Our Offerings

END-TO-END B2B COMMERCE services

Our B2B commerce services include:

Product content and catalog design

Online invoice payments

Punchout

Frequently bought items

Request for quote

Integrated ERP and contract pricing

Customer driven quote-to-order

Auto order acknowledgment

Product search and SEO

Custom business workflow

Subscription and loyalty

Omnichannel experiences

THE OUTCOMES WE DELIVER

MAXIMIZE B2B BUSINESS GROWTH

Apexon’s B2B Commerce solutions deliver significant business advantages including:

INCREASED ONLINE REVENUE

Solving for B2B commerce complexity
Optimized daily B2B functions
Empowered sales teams
Enablement of more digital channels
Optimized conversion rates
Stronger mobile app design and development

REDUCED SUPPORT COSTS

Proven support methodology and global delivery model
Flexible and skilled on-demand resources
Seamless collaboration with vendor product and support teams

FASTER LAUNCH WTH LESS RISK

Experienced platform selection and implementation
Frictionless and engaging online commerce solutions
Complimentary warranty

ENHANCED CUSTOMER ENGAGEMENT

User Experience audit and best-in-class design
Personalization via user customization and recommendations
Enhance customer retention
Loyalty and subscription implementation

Our methodology

Reveal
how we do it

Key Partnerships

Apexon is one of the fastest-growing partners in the Salesforce ecosystem. Its solutions help organizations create amazing end-to-end experiences with a single, integrated platform for Marketing, Sales, Service, Commerce and Operations.

LEARN MORE

In some cases, B2C merchants need access to B2B capabilities. So, in addition to our expertise with the leading B2C commerce platforms, Apexon is also has extensive expertise with Optimizely (Episerver) B2B Commerce Cloud. Optimizely is purpose-built for the specific demands of B2B commerce.

Apexon is a leading Adobe Magento Commerce partner. We offer Magento solutions including a fully hosted and managed service model, created with merchandisers and marketers in mind. The Magento platform is flexible, easy to manage and use, and loaded with all the advanced features and functionality you need to sell more online.

Apexon has over 15 Years of Oracle Commerce experience. We recently extended our capabilities to Oracle’s newest eCommerce platform solution, Oracle Commerce Cloud, making us a preferred partner.

Why Apexon

Apexon has proven success helping businesses drive online revenue growth and optimize their B2B operations.

We design, deliver and fine-tune effective B2B customer experiences from strategy and customer journey mapping through experience design, engineering and optimization.